Hansapost.ee the seller of the goods is responsible for the quality of the goods sold on the platform. If at the time of sale the goods were sold with defects, you have the right to use legal remedies under the conditions set out in the Rules of Purchase and Sale. If you are a consumer, the seller is liable for any lack of conformity that occurs within two years of the delivery of the thing to the buyer, with the presumption that the lack of conformity existed at the time of delivery within one year of delivery. After one year, the seller may ask you to prove that the non-conformity existed at the time of delivery. Also, the seller can offer a commercial guarantee. The terms and conditions of the warranty against defects are set out in the rules of purchase and sale and specified in the product description or purchase invoice. The applicability, validity period and terms of the warranty against defects may vary depending on the product and the seller.
In all cases, the goods are sent to the manufacturer and / or authorized service provider for inspection and identification of possible quality defects. The inspection can take up to 3 weeks.
Please note that if you are a consumer, the seller is only liable for such non-conformities that occur within 2 years of delivery of the goods. It is assumed that the deficiencies revealed within one year of the transfer were present at the time of delivery. If the defect becomes apparent later, you are obliged to prove that the defect existed at the time of delivery. If the goods are covered by a commercial guarantee that is more favourable than these conditions, the seller may also be liable at a later date.
We invite you to read more about it About the rules of purchase and sale.
If you are a Consumer and you have purchased the goods from Hansapost.ee e-shop and decide to return the purchased item without a reason, it is possible to do so within 14 calendar days in accordance with the terms and conditions of the purchase and sale rules.
Under certain conditions, Hobby Hall GROUP OÜ, as a seller, also offers an additional money-back guarantee. It is valid after 14 days, but not longer than 30 days after the delivery of the goods. In this case, a number of additional conditions apply to the product. The packaging of the product must be undamaged, all authentic labels and protective wrappers must be carried, and the product must look exactly as it was when the goods were purchased. If you have damaged the packaging, it will not be possible to return quality goods or get a refund after 14 days.
If you purchased furniture, then this type of product is covered by an additional 365-day money-back guarantee. The product must be returned in its original packaging, in correct and undamaged packaging, and it is not possible to return furniture that has been assembled or attempted to be assembled. It is important to mention that the product must not have lost its commercial appearance, and it must be returned with the same parts that were attached to it, as on receipt. The money-back guarantee does not apply to furniture purchased in installments.
Goods sold by other sellers may be subject to warranty conditions other than those described above, which are specified in the product description and / or sales documents.
We invite you to read more about itAbout the rules of purchase and sale.
Please note that if you return the purchased goods within 14 days of receiving the goods, you are entitled to a refund of the full purchase price only if, before returning, you have used the goods only in the way necessary to ascertain the nature, characteristics and functioning of the goods in the way that would normally be allowed in a physical store. If you have used the goods in any other way than is necessary to ascertain the nature, characteristics and functioning of the item, you are responsible for the decrease in value caused by the use of the goods. The same applies if you return damaged or destroyed goods. In this case, the seller has the right to offset against the purchase amount an amount corresponding to the cost of repairing, replacing or restoring the goods to a new state or to an objectively justified loss.
If you wish to use the additional guarantee of refund and return the goods after 14 days, but not later than 30 days after receiving the goods, it is not possible to return goods from which authentic labels, protective films, original packaging or the sales appearance of which has been damaged. It is also not possible to use the additional guarantee for the following goods:
We invite you to read more about it About the rules of purchase and sale.
Goods can be returned to a parcel machine, post office or courier. Otherwise, it can be sent with either Omniva or DPD and the recipient's address must be indicated: Hobby Hall Group OÜ, Rukki tee 7, Lehmja küla, Rae vald, 75306, Tallinn, Estonia. When returning, please indicate the recipient's phone number: +372 5551 5741. When returning the goods, please also send a corresponding letter to the e-mail [email protected], which indicates the products to be returned, the reason for the return and the tracking code created during the return. Please pack the products in such a way that they are not damaged during shipping. If a product is damaged during shipping, we are unable to provide an additional warranty and we may offset the cost of repairing or replacing the product against the refundable purchase amount.
The Buyer shall bear the direct costs related to the return of the Goods, unless the Parties have agreed otherwise.
Electrical and electronic equipment contains hazardous substances that pose a risk to the environment and human health. Therefore, these types of end-of-life products should not be discarded along with other household waste. By purchasing an electrical or electronic product from Hansapost.ee e-shop, you can bring the same type of unusable device to our pick-up point.
If you would like to dispose of your old electrical and electronic equipment, please contact the attendants who will guide you to special containers.
Our company cooperates with a company that disposes of hazardous waste, to whom we regularly hand over the collected hazardous waste. Therefore, you can be sure that old waste will be disposed of safely and properly
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Certain goods are subject to the manufacturer's warranty, the terms of which are specified in the description of the goods and in detail on the warranty card. The manufacturer's warranty is valid for 24 months for natural persons and 12 months for legal entities.
Asus, Dell and Acer computers and monitors are covered by a 24-month manufacturer's warranty for both natural and legal persons.