Warranty and service centers

Right to submit claims and manufacturer's warranty

Furniture products come with a 365-day warranty. More information can be found HERE.

IT IS IMPORTANT TO KNOW! Manufacturers do not provide insurance services for products (only standard manufacturer's warranty is provided). Damage insurance, water and theft insurance can also be purchased from our partners.

For the service centers of partners who carry out repairs by brand, see:

IT, smart and digital devices
Audio/TV/Video
Bicycles and motor vehicles
Home and kitchen appliances
Tools, garden equipment
Leisure and children

Terms and conditions of submission of a claim for the product and maintenance service:

1. The period for submitting a claim to a private consumer is 24 months from the delivery of the product.
2. During the period of submission of the claim, the Consumer has the right to repair the product free of charge if the fault has occurred due to the fault of the manufacturer or if the product cannot be repaired.
3. The basis for submitting a claim and receiving warranty service is a document certifying the purchase.
4. In order to obtain warranty service, the Consumer may contact the manufacturer's authorized service company or the seller directly.
5. The right of complaint or warranty maintenance does not include training in the use of the goods, initial assembly, adjustment, regular maintenance, regular cleaning or elimination of malfunctions caused by improper use of the product or failure to follow the instructions for use.
6. The right to submit claims does not extend to damage caused during transportation after the delivery of the product to the buyer.
7. Warranty service representing the manufacturer shall not eliminate defects revealed during the right to submit claims free of charge if it is caused by:
• software errors installed in the device or generated during use.
• from normal or normal wear and tear, overloading the product.
• improper use, inadequate maintenance or if the product has been repaired not in the manufacturer's maintenance.
• if factory control stickers, serial number or other security markings have been removed from the device and if it is detected that the device has been opened or repaired by itself.
• external factors, weather conditions, for example. strong wind, thunderstorms, non-compliant electrical voltage and voltage fluctuations, humidity, liquid, mechanical damage, etc.
8. Hansapost relies on expert assessment (diagnostics) carried out by the manufacturer's authorised service company to determine the fault or liability. If, as a result of diagnostics, it turns out that the defects in the goods are caused by the factors listed above, but the repair of the device is possible, then the Consumer has the opportunity to order a paid repair of the product. A device with liquid/moisture damage and/or mechanical damage shall be repaired only for a fee.
9. The Consumer must pay a diagnostic fee for the diagnostics performed on the device, according to the price list established by the service company, if the manufacturer or Hansapost is not responsible for eliminating the defect that has appeared on the device and the repair of the device is not possible. The Consumer must also pay an expert assessment fee if no defect is detected in the device as a result of diagnostics and the device meets the manufacturer's technical requirements.
10. The fee for the expert assessment does not have to be paid by a private client for the first six months from the date of purchase.
11. If the Consumer does not agree with the position of Hansapost or the maintenance company representing the manufacturer, the Consumer must prove that:
• the goods are defective (non-compliance with the terms of the contract).
• the defect or its cause existed at the time of delivery of the device.
• the seller is responsible for the defect.
12. When contacting the seller or a service company for the repair of the product, the Consumer must ensure that:
• the product is provided with a purchase document and a clearly formulated error description.
• the product is complete and equipped with accessories that allow inspection: batteries, chargers, etc.
• The device (phone, computer) is not locked with user passwords or associated with user accounts.
• SIM cards, memory cards, protective cases have been removed from the device (Hansapost or the maintainer cannot be held responsible for their preservation). 
13. The duration of the repair of a product taken to Hansapost or a service company depends on the logistics, the organisation of work of the maintenance company, the order of work and the availability of spare parts for the product. The duration of maintenance work sent outside Estonia can reach up to 3-4 weeks.
14. Upon abandoning the product sent to the consumer from maintenance, Hansapost will store the parcel for 3 months, after which the parcel will be disposed of if the consumer has not expressed a wish to receive the goods back or paid storage.